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Application Support Engineer: Endur: Global Shipping Co

A World Leading Energy and Shipping company has an exciting opportunity for a IT Support Engineer to support on Openlink Endur.

This is an excellent opportunity to work in a blue chip shipping company that combines incredible growth opportunities and an excellent work environment!

This role will offer you:
* Interesting tasks with direct contact to Energy Traders
* Gain experience with Openlink Endur as a key application in Energy Trading
*Opportunity to grow into multiple directions such as e.g. application development, business analysis etc.
* Excellent compensation and benefits package (including e.g. cantina, company health centre, company child care, flexible working times etc.)

About the Role:
* IT Operations of Openlink Endur used in the context of Energy Trading; Level 2 Support
- Monitor application processes and workflows (e.g. End of Day)
- Incident Management by working closely together with business representatives, the IT help desk and the respective application teams on quick issue resolutions
- Problem Management and performing related Root Cause analysis
- Configuration and User Management o Work on Service Requests, e.g. via configuration changes
- Maintenance Activities
* Working with development teams and business to develop enhancements and test before go-live
* Communication management towards business stakeholders
* Contribution to continuous improvement on operations related processes, through e.g. innovative ideas, taking advantage of new technologies
* Occasional application 24x7 support

About You:
* First IT Application Support Experience ideally of large business applications
* Very high motivation to learn and grow
* Good SQL knowledge as well as experience in at least one scripting language
* Ability to work well under pressure and to maintain customer focus in difficult situations
* Strong communication and team working skills with additional ability to translate IT language into an understandable way to the business in both writing and verbally
* Basic knowledge in Energy Trading and/or experience with Openlink Endur is an asset
* Readiness for occasional travel

We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age.

Specialising within Energy Trading, Oil & Gas, Financial Markets and TV & Entertainment, Eaglecliff Recruitment is ISO accredited, a Member of REC and listed within the top 4% for Financial stability by Dun & Bradstreet. Please telephone for an immediate response or email your CV for a reply within one hour. Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing.

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