Assistant Operations Manager

You will lead a team of Recruitment Consultants, Account Managers and Business Developers to successfully deliver the Opus model to its clients.

You will be responsible for driving performance and delivery of business targets - financial and operational, whilst maintaining focus on quality, compliance and customer experience.

This role is predominantly office based in Suffolk and may involve travel and flexible working to support shift working to cover operating hours from 07.00 - 18.00 Monday to Friday

Duties and responsibilities:

• Lead a team of recruitment consultants to provide an efficient and cost-effective service to meet client requirements.
• To ensure a proper regime of performance management and appraisal to ensure the team is performing and developing to the required standard
• Hold regular 1-1s to motivate and develop your team, ensuring they are fully supported to enable them to accomplish they set objectives
• Recruit new team members when required and ensure that all new staff are fully trained in both the role they will be doing and the business values
• To maintain and share professional/industry knowledge ensuring compliance in service delivery (recruitment and educational)
• Create a culture which replicates the Opus values
• Be part of the wider Operations management team - contribute to the business plan, deliver the operational aspects of the business plan and improve policies, processes and procedures
• Ensuring the highest standards of quality and compliance in service delivery this includes but is not limited to; references, DBS, right to work and governing body confirmation
• To implement as instructed statutory or other changes that affect operational delivery
• To monitor all aspects of service delivery (operational, contractual, financial, satisfaction) robustly by establishing effective reporting and management information/reporting and proactively reviewing and managing performance, including compliance with targets where applicable
• To focus on the delivery of quality, compliant services ensuring accurate data and compliance with policies and processes, including managing risks and attaining/maintaining external quality standards (REC Audit)
• To oversee and drive improvements in all elements of customer experience (complaints, compliments and customer satisfaction monitoring with schools and workers), including acting as a point of escalation if required
• contribute to the review and streamlining of processes to ensure operational efficiency.
• Monitor recruitment market trends and report them to the Operations Manager as appropriate
• Develop new ideas and ways of working to benefit Opus as a business
• Suggest and support the client on new ways of working to improve their own processes
• To maintain key relationships with the extended supply chain. This will include performance managing to ensure we are getting the best service and resolving issues to ensure the end client service is not affected
• Working with the Process and Compliance Manager to assist in the provision of timely management information
• Ensure that you and your team follow all processes and procedures set - The Opus Way
• Record information in an accurate and timely fashion
• To ensure contractual KPI's are delivered
• Provide advice and support to the Operations Manager as and when required
• Maintain relationships with clients to ensure successful delivery of the Opus model. This will include holding regular meetings with key service users, client HR departments and board members.

Person specification:

• Experienced Recruitment/HR/ Management professional with strong organisational and interpersonal skills.
• Significant experience of managing a successful team who have can meet deadlines and deliver their targets
• Work effectively under pressure by managing workloads for themselves and their wider team
• Strong organisational, planning and delivery skills demonstrating effective decision making, prioritisation and getting things delivered efficiently
• Be organised and can re-prioritise as the business requires
• Have experience of working successfully with Directors and Senior Managers
• Maintains composure under pressure, can manage conflict effectively and good at solving problems
• Good with data accuracy, analysis and interpretation including presenting outputs meaningfully including opportunities for improving performance
• Proactive, flexible and adaptable in all aspects of work and attitude including role and travel
• Commercially and financially astute and business focused
• Evidence of having a positive impact on previous organisations
• High calibre customer focused approach to working with clients
• Work collaboratively to achieve better outcomes for the business
• Customer focused - strive to deliver a service that provides great outcomes for the customer
• Organised, able to delegate, prioritise and able to work effectively under pressure
• Proficient in Microsoft Office and the use and development of operational recruitment software
• Can travel between client sites as and when required - due to the location of these clients you must be able to drive as public transport is limited
• Exceptional communication skills (both written and verbally) with the ability to influence and support decision making
• Be able to deliver complex information clearly and consistently
• Attention to detail
• Have the confidence to challenge peers professionally when required
• Strong team player
• Believe in and deliver the Opus values
• Right to work in the UK