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Key Accountabilities:

Accountable for the safe provision of all hard service delivery to comply with SL performance Metric, Statutory and quality compliance, stakeholder engagement and motivation and development of your team.

  • Safety - Driving a safety culture throughout Infrastructure team.
  • Customer Delight - Ensure that you build strong relationships with customers and stakeholder, ensuring they are always first and engaged with to gain exceptional feedback.
  • Team - To motivate, listen, drive and communicate with your team to ensure exceptional delivery.
  • Performance - To lead the Infrastructure team to exceed any service levels including PPM, Reactive and corrective actions targets including third party contractors.
  • Compliance - To ensure we comply to the customers SOPs, requirements, legislative and statutory compliance.
  • Quality - To set SMART goals and objectives to ensure continual improvement, innovation and efficiency within the building and team processes.

Key Responsibilities (why job exists / what it must achieve)

  • Safety - Responsible to ensure that Risk Assessments are in place for all activities and reviewed and trained as required.
  • Safety - Ensure positive safety culture is created by the open sharing of risk and safety challenges with teams and team leaders.
  • Safety - Conduct regular tours to identify hazard and ensure team members are involved.
  • Risk - Identify all areas of concern to assets and systems with the building areas under your responsibility.
  • Communication Team - Develop a standard 2 way communication plan for the appropriate cascade of information ensuring information flow is 2 way back to ops meetings.
  • Communication Client- Stakeholders Building bespoke plans to manage key stakeholders within area of responsibility to ensure face to face conversation.
  • Communication - Presentations at Town Hall, client meeting as required.
  • Communication - Report writing, Route Cause analysis
  • To create and build great working relations with the planning team to ensure that planned maintenance is planned and completed within the Early Grace Period and ensure that all reactive and Corrective work orders are completed on time.
  • Innovation - Provide innovative ideas for managing the delivery of technical service to the customer.
  • In conjunction with the EHS and Compliance teams, regularly monitor the safety performance of your team and third-party contractors identifying areas for improvement.
  • Quality - Identify continuous improvement efforts and enhance value across respective customer group and team leaders, sharing of best practice and efficient improvements.
  • People - Carryout annual performance reviews to teams and ensure training and succession planning is aligned to the contract goals.This will include people management of performance, PiPs and disciplinary process.

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