Operations Manager

Reporting to: Managing Director
Browntree Properties is a leading specialist property development/property management, lettings and investment company comprised of market leaders. Established in the North of England after being the leading luxury student accommodation providers in the City of Bradford. We are now growing in to new areas acquiring developments in locations such as Leeds, Huddersfield, Manchester, Sheffield and Liverpool and as such new ventures. Browntree Properties are finalising the completion of, their first of many, restaurant chains. As such, we are seeking a Operations manager to ensure the smooth running of the first site and develop upon future projects.

The Ideal Candidate
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Browntree Properties, our people embrace these qualities, so if this sounds like you then please read on.
The Role:
• Responsible for day to day and overall business operations of an assigned venue department.
Responsibilities:
• Team Member Recruitment, Training and Development:
• Recruitment and Training of Department Managers and Supervisors
• Conducts annual performance appraisals of managers/supervisors
• Provides for development of Managers and Supervisors
• Conducts performance counselling and ensures Discipline/Termination procedures follow all company guidelines
• Ensures conflict resolution procedures are followed
• Ensure compliance with Health & Safety Workplace Standards
• Facilitate proper inter-departmental communication and organisation
• Assist and support Team Members in any of their job functions as needed
• Ensuring Optimal Guest Experience
• Maintains appropriate working environment
• Maintain all company guest service standards
• Maintain high level of Guest Relations
• Enhancing Revenue/ Controlling Costs
• Maintains company systems for all cost controls/inventories
• Assist the relevant member of management in preparation of annual budget/planning process and Quarterly Operating Plans
• Develop strategies to Generate/Enhance Revenue
• Maintains controllable expenses and establishes effective cost control systems
• Ensure Environmental Quality and Ambiance
• Ensures atmosphere is conducive to a quality experience (lighting, sound, room temperature, cleanliness, light of sight, table maintenance, VIP seating, etc.)
• Maintains standard operating procedures
• Ensures applicable health and safety requirements are met or exceeded
• Essential Personal & Interpersonal Skills
• Capable of maintaining a positive attitude
• Maintains objective view in all circumstances
• Listens empathetically to Management and hourly Team Members
• Maintains organisation and focus

Job Closes 29/03/2019