Key Account Manager Freight Forwarder

We are currently recruiting a Key Account Manager for an exciting fast growth logistics business based in London. This is a great opportunity to work for an innovative tech driven business in a newly created team.

The role will report into the Head of Key Accounts and be come with excellent training and career development prospects.

Responsibilities of this role will include:

• Managing and taking ownership of shipments for VIP and Key Account clients, ensuring key tasks are completed
• Ensuring all customer communications are delivered with the highest professionalism
• Create bespoke reports to identify trends and opportunities to increase our service levels
• Ensuring customers retain full visibility and are informed at all times of shipment progress
• Reviewing Performance against internal and customer KPI's
• Identifying barriers to performance and driving solutions
• Holding customer review meetings and present performance updates

Applicants should be able to demonstrate:

• Experience managing key customer relationships within a B2B environment.
• A focus on developing the team to understand customer needs and expectations
• Some experience with international trade and supply chain
• A solid understanding of customer supply chains and KPIs.
• Experience of building customer relationships
• A positive, collaborative attitude

The successful candidate can expect a base salary between £40,000 and £50,000 plus benefits.

Pod Talent are independent specialist recruiters in the Supply Chain, Procurement, Logistics, Manufacturing and R&D space covering roles internationally from entry to board level. We recruit for roles including Supply Chain, Demand Planning, Inventory Management, Direct and Indirect Procurement, Category Management, Logistics, Distribution, Warehousing, Production, Packaging, NPD and Quality Assurance. Please visit our website for all of our vacancies.