Export Customer Service Representative - Immediate Starter

Export Customer Service Representative - Immediate Starter!!!

Must have a can-do attitude, with a fast pace of dealing with shipments!!

Must have Shipping exprience!!

Must be able to problem solve. Experience with dealing with complaints, with customers in a professional friendly manner. Must have excellent customer service with building relationships with clientele, by telephone. Must be a confident person...

Answer incoming phone calls and emails from internal and external stakeholders. Handle all incoming Service Requests, forwarding bookings to Customer Support Centre. Carry out of any amendments, ensuring correct data input into internal systems, correct routing is applied as per guidelines and vessel schedules. Carry out booking cancellations, ensure correct charges are advised to customer if applicable. Ensure the correct procedures are followed when processing Reefer and OOG bookings. Assist other countries with the placing of Intra-Europe bookings from UK. Ensure the correct feeder vessel is selected with feasible connection to the Mother Vessel and without incurring quay rent charges. Chase any missing Dangerous Goods Declarations and container numbers for Merchant Haulage bookings as well as Customs Entries for all bookings Ensure any shipment rolls are completed and communicated to the relevant internal & external parties and wherever required, fees communicated and invoiced to the customer. All relevant updates to be completed. Must have Data accuracy.
25 days holiday
health care
9.00am to 5.30pm mon - fri
Bonus after 1 year service

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