Freight Forwarding Key Account Team Leader

An experienced Freight Forwarding Key Account Team Leader is required by our client a respected Logistics provider based in East London. The main purpose for this role is to oversee and manage dedicated Customer Service and Operations Team for Key Account Customer in the Retail sector. Will be managing all customer service aspects of Key Account overseen to class A standard, by working closely together with related departments like Customs, Billing, Sales and Accounts Payable and Key Account Managers. Supervise the Operational Team : Motivate and coach direct reports, and successfully delegate tasks within the role. This will include close co-corporation with their offshore back-office team. Develop and maintain excellent relationship with Customer. Coordinate profitability review for customer within the team, and explain exceptions in weekly review meetings as and when required. Maintain performance KPI suite for weekly/monthly reporting within the company and towards customer, and attend reviews as needed, either over the phone or in meetings. Be the Operational focal point for the on-boarding of any new business for the team. You must have excellent understanding and experience of day to day Operations in the Logistics market, in particular for Sea, Air Shipments and deliveries, 3PL and 4PL arrangements. A very high level of customer service skills is essential.