Complaints Operations Manager
- Employer
- Page Personnel Secretarial & Business Support
- Location
- Leeds, West Yorkshire
- Salary
- 40000 - 45000
- Closing date
- 24 Mar 2019
View more
- Specialist Area
- Operations
- Sector
- Accountancy, Advertising & Creative, Automotive, Aviation, Banking, Finance and Insurance, Charities & Not For Profit, Construction, Consultancy, Customer Service, Defence, Distribution, Education, Electronics, Energy & Utilities, Engineering, Event Management, FMCG, Food Services, Healthcare, Housing, Human Resources, Information Technology, Internet, Insurance, Legal, Leisure, Management & Executive, Manufacturing, Marketing, Media, Military, Oil & Gas, Pharmaceutical, Private sector, Production & Operations, Professional Services, Public Relations, Public Sector, Recruitment, Retail, Sales, Scientific, Secretarial & Administration, Social Services, Telecommunications, Training, Transport & Distribution, Travel & Hospitality, Utilities
- Contract Type
- Permanent
- Hours
- Full Time
Page Personnel are working in partnership with a leading organisation based in Leeds, who are looking to appoint a Complaints Operations Manager to their site based in Leeds.
Client Details
Our Client are a globally recognised organisation, who work alongside a number of major organisations. Due to constant business growth, they are looking for a Complaints Operations Manager to join their Contact Centre in the Leeds Area.
Description
Key Responsibilities Include ;
- Day to day management of all operational teams, ensuring KPI's are achieved in line with customer expectations
- Implement are continuously improve policies and procedures, that have a positive impact on the customer journey
- Ensure that route cause analysis takes place regularly, and corrective measures are put in place
- Ownership of all day to day activities within the contact centre
- Provide all direct reports with regular training, development and 1-2-1's
- Build strong working relationships with other areas of the business, including resource planning, outcome testing and risk, to ensure the operations has the support it requires
- Identify business risk, capture and escalate where necessary, then design and delivery any action plan to mitigate in future
Profile
The Successful Candidate ;
- Experience of managing a complaints operation
- Prior experience of working in a regulated environment
- Understanding of key performance indicators and client agreements
- Strong people management skills, with the ability to motivate and develop teams
- Strong communication skills
Job Offer
This is an excellent opportunity to join a leading global organisation, as a Complaints Operations Manager at their Leeds City Centre offices.
As a Complaints Operations Manager you will receive a starting salary of between £40,000 & £45,000 with a fantastic wider package including 23days holiday rising to 27days, company matched pension scheme, share save scheme, life assurance and retail, health & well-being discounts.
The organisation has offices within walking distance from Leeds train station, and excellent transport links by road and public transport
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