Operations Manager

The Trampery is a London-based specialist in coworking space, housing and neighbourhoods for creative businesses and entrepreneurs. It’s constituted as a social enterprise with all profits to support its community. The Trampery has cultivated an ecosystem of nine acclaimed shared workspaces and sector-focused facilities across London. More than 500 entrepreneurs, innovators and creative businesses have called The Trampery home.

The Trampery is looking for a highly organised individual with proven operations skills to join us as an Operations Manager.

Job Description:

Facilities

• Actively manage and execute facilities tickets issued for each site as per the allocated levels of urgency, trouble shoot and solve facilties matters

• Provide timely and efficient support for House Managers ops raleted matters, responding to their requests in a proactive manner.

• Be the first line of support for technical issues

• Effective contract and contractor management ensuring best value and serve quality from suppliers

• First point of contact regarding building/security/facilities/H&S

H&S

• Assist with compliance of all statutory requirements to include Health & Safety, Fire Prevention and First Aid. Maintain a safe working environment for all members and staff.

• Ensure all works carried out are completed in a safe and controlled manner

Systems and Processes

• Identify and make improvements in processes, areas for improvement within the overall business operations and strive towards streamlining internal processes where appropriate in line with our business vision and goals

• Maintaining client database records and updating details held when needed

• Ensure the administration process behind onboarding members is effective

• Ensure invoices are rasied correctly, figures are according to targets are met for the branch, produce reports for review

• Generate new licences, leases and invoices

Misc

• Work closely with other departments and colleagues to ensure operations run smoothly

• Ensure the company is being represented in a professional manner at all times

Required Skills

• Office/facilities/building/operations/project Management and leadership skills and experience is essential

• IT literate

• Personal attributes: proactive nature, professional, self-motivated, driven, methodical, personable, honest and loyal

• A proven track record in improving processes

• Strong numeracy skills and fluency working with spreadsheets