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Are you looking for your next career step in the evolving world of transportation and like to 'wow' customers, if so we are looking for a Operations Manager to join our team in Berkshire, based at our Slough operation.

We are looking for an Operations Manager who has a passion for delivering safe, punctual, reliable and cost effective bus services to our customers. You will use your knowledge and business acumen to develop the business offering to customers and identify and develop new revenue opportunities. This is a varied role including local bus services delivered from our Slough depot, luxury express airport coach services and contracted home to school bus transport from our Reading and Chertsey outstations.

You will provide accurate feedback on operational cost and performance and champion our Operational Excellence principles. Using your skills and experience you will need to manage and deliver KPI's on costs, staffing, injuries and on the road incidents. You will also need to be able to develop effective trade union relations. A hands on, sleeves rolled up leader is who we want, someone who will lead by example.

You will be working 38 hours per week and the salary will be between £40,000 and £46,000 per annum depending on skills and experience

Key Responsibilities:

  • Lead the depot operations team to consistently deliver a safe and reliable service to customers
  • Manage staff and other operational costs within budget
  • Work with the Training function to ensure that operational teams are competently trained, and to achieve agreed establishment requirements
  • Support the Service Performance Team to foster excellent working relationships with drivers, enabling a consistent customer experience
  • Maintain accurate records for all aspects of operational standards and performance
  • Leverage technology, processes and business systems to improve operational performance
  • Proactively manage trade union relationships, including supporting the negotiation of any changes to terms and conditions

We want a hands-on, sleeves rolled-up person who will lead by example and who is fully committed to working with colleagues to achieve the First Bus Strategy. You will have strong customer service skills, a good intellect and be able to analyse data and understand financial information.

As a confident communicator with strong interpersonal, influencing and coaching skills you effectively engage with and influence teams, and share information in a straight forward and compelling way. You will be results-driven, with a "can-do" attitude and ability to get into the detail when necessary.

You should be able to carry out effective root cause analysis, applying lessons learned to improve processes and influence positive changes in behaviours. You will also have knowledge of all relevant policy and legislation: including health, safety and environment.

On top of this you will also hold a record of achievements, showing sustained improvement in an operations environment and hold a Certificate of Professional Competence (CPC)

As an employee of FirstGroup you will be a part of a global, diverse company that transports millions of people every day; as a key member of our team you will be working in a very exciting role that will allow you to make a difference to our dynamic business.

We want you to feel rewarded, valued and engaged so we are offering the most valuable and wide ranging rewards package in the UK transport industry.

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