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Hotel Operations Manager - Hotel Partnerships

Employer
Tone Talent Ltd
Location
Central London, London
Salary
65000 - 70000
Closing date
11 Mar 2019

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Specialist Area
Operations
Sector
Accountancy, Advertising & Creative, Automotive, Aviation, Banking, Finance and Insurance, Charities & Not For Profit, Construction, Consultancy, Customer Service, Defence, Distribution, Education, Electronics, Energy & Utilities, Engineering, Event Management, FMCG, Food Services, Healthcare, Housing, Human Resources, Information Technology, Internet, Insurance, Legal, Leisure, Management & Executive, Manufacturing, Marketing, Media, Military, Oil & Gas, Pharmaceutical, Private sector, Production & Operations, Professional Services, Public Relations, Public Sector, Recruitment, Retail, Sales, Scientific, Secretarial & Administration, Social Services, Telecommunications, Training, Transport & Distribution, Travel & Hospitality, Utilities
Contract Type
Permanent
Hours
Full Time
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Senior Hotel Operations Manager - £65000 - £70000 Basic Salary with Bonus

Our client, a highly-successful online hotel brand, are looking for a Senior Hotel Operations Manager to lead a team of Hotel Operations Managers in London to become a trusted partner of hotels and developing close relationships with hotel owners.

You will be joining a one-of-a-kind environment, where technology and people work in perfect sync to deliver a world class guest experience.

Key Responsibilities:

  • Take full ownership of the guest experience in hotels across London by ensuring your team excels

  • Ensure that hotels meet company standards through regular audits, investigations, and training

  • Ensure that hotel information is displayed correctly on all online channels

  • Resolve guest queries and issues as they arise

  • Conduct regular reviews with hotel owners and staff, collaborating to further improve the customer experience

  • Develop a deep understanding of the technology and different products

  • Ensure that the technology is deployed effectively in hotels

  • Conduct regular reviews with hotel owners and staff, collaborating to maximise revenue per available room (RevPar)

  • Collaborate with revenue management team, providing input on pricing and availability

  • Deliver 100% availability, ensuring repairs and maintenance are conducted immediately

  • Ensure that company is aware of key facts regarding room availability

  • Ensure that revenue opportunities are maximised for hotels

  • Collaborate with broader team to ensure that the UK business succeeds, and becomes an "employer-of-choice" for the best talent in the market

  • Understand local needs and issues, and communicate accurately to technology team

  • Collaborate with technology team to develop new products and features where necessary

Required Skills:

  • Must have current experience of managing a team in a Hotel Operations Director or Hotel General Management role or within the online hotel booking platform industry
  • Experience of handling a large team in a high growth environment
  • Clear track record of success in hotel operations and guest customer service
  • Experience of dealing with external Stakeholders
  • Operations Technology background, advantageous
  • Educated to degree level, with a strong academic record
  • Experience in a high growth business, tech-enabled start-up, advantageous
  • Strongly inclined to do high quality and impactful work in a dynamic and unstructured environment
  • Be able to demonstrate an ability to work autonomously and have a stable work history

Benefits Package:

  • £65000 - £70000 Basic salary
  • Bonus
  • Travel Expenses
  • Continuous development
  • Great opportunities for career progression
  • 4 weeks holiday plus Bank Holidays

If you are interested in working for a highly-rewarding and innovative company, please email me your CV, today.

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