Operations / Customer Service Senior Manager
- Employer
- Recruitment Pursuits Ltd
- Location
- Leamington Spa, Warwickshire
- Salary
- 45000 - 50000
- Closing date
- 20 Feb 2019
View more
- Specialist Area
- Operations
- Sector
- Accountancy, Advertising & Creative, Automotive, Aviation, Banking, Finance and Insurance, Charities & Not For Profit, Construction, Consultancy, Customer Service, Defence, Distribution, Education, Electronics, Energy & Utilities, Engineering, Event Management, FMCG, Food Services, Healthcare, Housing, Human Resources, Information Technology, Internet, Insurance, Legal, Leisure, Management & Executive, Manufacturing, Marketing, Media, Military, Oil & Gas, Pharmaceutical, Private sector, Production & Operations, Professional Services, Public Relations, Public Sector, Recruitment, Retail, Sales, Scientific, Secretarial & Administration, Social Services, Telecommunications, Training, Transport & Distribution, Travel & Hospitality, Utilities
- Contract Type
- Permanent
- Hours
- Full Time
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Operations / Customer Service Senior Manager
Warwickshire
Up to £50K
A manufacturing company based in Warwickshire are looking for a Senior Manager to join their team to report directly into the FD.
You will have 25 direct reports across 3 departments.
You will be responsible for:
- Be able to implement efficiency projects across all departments
- Deliver exceptional Customer Service to customers and internal stakeholders
- Keep ahead in Customer Service developments by reading relevant journals / attending courses
- Change management / implement effective improvements
- Challenge the status quo to do things better
- Continuously assess processes and suggest improvements and implement them when agreed with Directors
- Assessing the call centres effectiveness and adjust processes to give the best solution for the customer base.
- Liaise with other management teams to achieve all business KPIs / Goals
- Writing reports
- KPI analysing
- Be able to understand people
- Engage and inspire those you lead to achieve their goals
Requirements:
- You must have overseen at least 1 department within a business that has a customer service team.
- Ideally be from a manufacturing background
- Have at least 5 years management experience
- Be able to give examples of change management within previous positions
- Be used to public speaking and giving presentations.
In return:
- Up to £50K salary
- Up to £2.5K annual bonus
- 25 days holiday
- Healthcare
- Pension
- Cycle to work scheme
- Childcare vouchers
- Reduced products
- Plus, much more….
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