Operations Manager

Job Purpose: To grow the Caremark network through effective leadership and support of (Regional Development Managers) RDMs and the strategic management of all UK/ ROI and Malta Franchisees to implement change and resolve critical issues.

Key Tasks/Responsibilities

• Monitor, assess and report performance and implement suitable responses and strategies in light of the data.
• Train, coach and support RDMs to effectively fulfil their role.
• Ensure the regions remain adequately resourced and that those resources are efficiently organised to maximise the support available to Franchisees.
• Ensure that Franchisee legal / compliance issues are quickly and effectively resolved in accordance with agreed protocols.
• Work effectively with fellow Senior Managers, Head Office and field team to develop and implement agreed company strategy.
• Attending and contributing to company meetings, training courses and network events

Required Competencies

Leadership:

• Make valuable strategic contributions to the business.
• Develop and communicate clear plans and high standards for the area, linked to company strategy.
• Use effective coaching to support the team and deliver value to Franchisees.
• Motivate the team and maintain high morale.
• Recognise success and tackle under-performance.
• Effectively apply management processes e.g. recruitment, appraisal.
• Listen to and act on staff and client feedback.

• Deliver on promises.

Operational Management:

• Analyse key financial / performance data.
• Identify areas of concern or opportunity and take action.
• Effectively assess resource requirements and efficiency.
• Effectively manage high risk, high profile or urgent situations.

Commerciality:

• Effectively develop and manage strategically important relationships with Franchisees and other stakeholders.
• Effectively promote the Caremark brand within different communities.
• Recommend actions that reflect an understanding of Franchisees’ business drivers.
• Draw on knowledge and experience to implement workable solutions.

Compliance:

• Keep up to date with changing industry and Caremark standards.
• Ensure the necessary standards are reflected throughout all of the documentation, systems and processes used to operate the business.

Likely Experience

• Social Care sector or related service business
• Franchising (Franchisee / Franchisor)
• Management / Sales Consulting
• Regional management Business Development

Benefits:

• Attractive bonus scheme
• Company car or Car allowance
• Mobile phone
• Laptop

Additional Information:

Location

• Flexible with location of the candidate.

• Would prefer candidate to be to be based at Head office in Worthing 1-2 days a week and be out and about meeting Franchisees and the team.

• Alternatively, if the candidate is based far from Head Office, must come to work at Head Office minimum 1 day a week.