Sales Operations Manager

Our client is a thriving business based in Banbury. Due to stable management they are now looking to acquire the services of a highly capable, proactive and driven Sales Operations Manager to join their small but growing team. The focus of the role is to manage the existing team ensuring that customers always receive a 1st class service, this will involve implementing new processes and procedures, ensuring interdepartmental communication and overseeing all customer orders.

Main responsibilities:

• To lead, manage and motivate the Sales Ops team in order to achieve excellent service to the Customer.
• Act as the main Focal Point within Sales Ops for customers, and internal managers, using effective communication to proactively solve any issues in a timely manner.
• Daily Interrogation of customer orders to ensure the customers information regarding orders are accurate and achievable to support the business commercial and Sales plans.
• Develop and implement procedures including developing the way the database is utilised
• Ensure all Customer Orders are entered in to system within 24 hours of receipt.
• Ensure all customer price files are managed and updated when required.
• Ensure Customer Backorders are maintained in line with KPI.
• Inform Demand Planner and Account managers of out of stock issues.
• Organise training for staff as well as monitoring performance and conducting regular performance reviews.
• Produce a Succession Plan for Sales Operations to ensure the team remain effective.
• Ensure that new promotions can be fulfilled within agreed timescales taking into account product lead times
• Ensure that 100% of customer queries are investigated within 24hrs.
• Look for continuous improvement in Sales Ops processes and implement new procedures where required.
• Ensure customer specific procedures are maintained and staff training in the procedures are recorded.
• Represent the Sales Ops team in manager meeting

Key Skills & Experience:

• Previous experience in a similar role
• Previous team leader/management experience - setting KPI's, monitoring workflow and conducting appraisals
• Experience of providing first class customer service
• Experience of managing/understanding the whole sales process including, processing orders, managing lead times, stock inventory, freight forwarding etc
• Ability to work in a pressured environment with changing demands
• Ability to prioritise whilst remaining highly effective.

Additional Information:

If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability/notice period. You can also call Stephanie Barber on for a discreet and confidential discussion about the role.