Supply Chain Analyst

We have a fantastic opportunity for a Supply Chain Analyst to join our Customer Services team at our Thames Refinery site, East London.

ABOUT US

We are Tate & Lyle Sugars part of the ASR Group; our companies have more than 150 years of experience taking sugar cane from the field to the table. Our expertise in every aspect of the cane sugar process is without equal. We are the largest vertically integrated cane sugar refiner in the world. Our nine refineries are found in five countries across the globe and collectively can produce more than six million tons of sugar. We also own and operate sugar mills in the United States, Mexico and Belize.

ABOUT THE ROLE

The role of a Supply Chain Analyst at Tate & Lyle is to provide information to key customer needs, questions / queries and provides pragmatic solutions. Responsible for educating key customers on rules of supply such as lead times, MOQs, product information, delivery dates etc. Communicates constraints and revised delivery dates in the event of supply failures.The SCA will builds rapport and cooperative relationships with key customers, Sales Manager and the rest of the Supply Chain department and takes action to meet key customer needs and concerns with integrity and honesty

ESSENTIAL CAPABILITIES (KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL

Effectively manage the manual, EDI and Omprompt order capture process to service key customers across all channels in line with an agreed Customer Service Policy and contracts in place

• Effectively manage of incoming service requests in line with an agreed Customer Service Policy via email, phone and in person
• Support the creation of relevant KPI’s and ensuring the cost effectiveness of customer service order capture
• Establish a strong communicate with internal and external customers, order management area, Finance and colleagues from other parts of the business on a daily basis in person, via phone and email to ensure customers’ expectations are met
• Educate key customers on rules of supply such as lead times, MOQs, product information, delivery dates, etc.
• Identify opportunities and solutions to improve Supply Chain performance to deliver better OTIF targets
• Analyze data and responding to customer questions in a timely manner, with urgency
• Provide pro -active support in ensuring customer deadlines/expectations are met
• Escalate challenges or concerns from customers to the CS Manager when needed for immediate customer service resolution
• Education of sales colleagues on order capture process and importance of getting contracts right first time all the time
• Following up on requests, tracking and routing shipments and orders, preparing reports
• Resolution of key customer queries and enquires to help payment

ESSENTIAL CAPABILITIES (KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL ATTRIBUTES)

• Strong influencing and communication skills
• Ability to challenge the "status quo"
• Ability to consolidate complex information, interpret & construct straightforward plans and apply problem solving techniques to evaluate and resolve operational issues
• Ability to identify customer priorities and work towards consistently meeting these through creation of relevant KPI’s.
• Good verbal and written communication skills
• SAP or computer literacy (ideally good Excel skills)
• FMCG commercial understanding and customer oriented attitude / approach

ABOUT YOU

• Customer service / sales experience in a demanding environment
• Experience in an environment that requires high levels of accuracy and flexibility
• Experience of working with internal and external customers

ABOUT OUR BENEFITS

Tate & Lyle Sugars is proud of our generous remuneration package, which includes:

• A generous compensation package
• 26 days annual holiday plus bank holidays
• 9% Company Contributed Pension Scheme
• Great on-going training and career progression opportunities
• Childcare vouchers
• Season Ticket Loan and Cycle to Work
• Great Life assurance scheme including income protection scheme
• Family Friendly Policies
• Education Sponsorship
• Employee Assistance Programme