Business Operations Manager

ZS is the world’s largest firm focused exclusively on helping companies improve overall performance and grow revenue and market share, through end-to-end sales and marketing solutions - from customer insights and strategy to analytics, operations and technology. More than 5,000 ZS professionals in our worldwide offices draw on deep industry and domain expertise to deliver impact for clients across multiple industries

ZS’ Business Operations grouphelps improve clients’ marketing and sales functions and reduce costs. ZS identifies improvement opportunities and challenges, and design new processes that deliver substantial improvements in effectiveness and efficiency. We also offer outsourcing solutions that operate activities more effectively and at lower cost.

BUSINESS OPERATIONS MANAGER

Business Operations Managers on the Operations Excellence team focus on enhancing the operational efficiency of our project teams and client engagements. They institutionalize Continuous Improvement as the way of thinking and day-to-day working amongst the operations group members. They help build Operations Excellence knowledge of the teams through training programs, initiatives, workshops and partnering with them to identify gaps in existing processes, create meaningful plans and roadmaps to improve their operations maturity over a period of time and facilitate adoption of best practices across teams.

Responsibilities:

• Lead a team of Operations Excellence experts for a specific area/geography;
• Plan for and manage the team to ensure adequate support to the project teams in the area/geography;
• Work with leadership to develop plans and initiatives based on key client and ZS priorities;
• Enable and support project teams improve their operations maturity and processes;
• Partner with the project teams to benchmark their performance on operational practices and help create annual plans to improve their adherence to these benchmarks;
• Develop and impart training programs on Operations Excellence such as BPMS, Lean, Value Stream Mapping, etc.;
• Lead major process enablement and re-engineering initiatives;
• Facilitate VSM workshops and improvement initiatives for internal project teams as well as for clients;
• Work with leadership and teams across offices on change management projects and initiatives;
• Provide thought leadership and innovation, advising internal groups and leading initiatives on business operations excellence;
• Motivate, coach and serve as a role model for project team members;
• Play an active role in office initiatives (e.g. recruiting, training, etc.).

Qualifications:

Bachelor’s/master’s degree and a MBA, plus 9 to 12 years of prior project management experience in operations excellence/change management/Lean Six Sigma roles. In lieu of an MBA, 13 to 15 years of relevant work experience may substitute;

Project work experience focused on the sales and/or marketing functions is preferred. Equivalent expertise in professional services industry may be considered;

• Mastery of process excellence techniques/Lean Six Sigma principles (Black Belt certification is minimum);
• Track record of leading major change management initiatives/projects;
• Extensive experience of leading a team of process excellence/quality/Lean Six Sigma experts;
• Strong people management skills with ability to engage with leadership and influence key stakeholders;
• A strong focus on continuous process improvement;
• Strong work ethic and personal initiative;
• Structured problem solving skills;
• Good experience in transition and project set up;
• Strong communication skills with business acumen and personal impact;
• Ability to work in global cross office teams
• Creative and innovative mindset with a client service orientation.

Application closing date of Monday 4th February 2019.