Skip to main content

This job has expired

Are you currently a Hotel Operations Manager or Deputy General Manager?

If so, our client based in Kettering has a fantastic opportunity for someone experienced in Hotel Operations to be the Head Of Guest Experience. 
 
Providing exceptional guest service and hospitality is their passion; their guests and members are at the heart of everything they do. 
 
Your day to day; 
 
Managing key operational teams (food and drink, conference, spa and spa treatments, and reception) ensuring the highest levels of guest experience are provided at every touch point.

Reporting directly to the General Manager, and alongside the Leadership Team, you will deliver the operational and sales strategy for all areas youre responsible for.

Working closely with the Head of People and Development to support recruitment, retention, training.

Coaching and development of all of your Departmental Managers.

Complete monthly P&L reviews with the Departmental Managers, reporting results to the General Manager. 
 
 
Who are we looking for? 
 
 
As a key member of the Leadership Team, we are looking for a dynamic and commercial individual whose sole focus is enhancing the guest journey and experience, whilst leading our front of house, food and drink and spa and spa treatment teams. 
 
 
You will have a thorough understanding of the industry and market place being aware of the challenges and opportunities. 
 
Being skilled in delegation and multi-tasking is essential. The role covers a number of departments in which you would develop your teams, mentoring and driving a strong commercial culture whilst offering that very best guest experience. 
 
You will contribute to the overall operation of the hotel by having a high level of presence within the business, completing operational management shifts and deputising for the General Manager in their absence. 
 
In return, we are offering a rewarding role with scope for career progression along with; 
 
A competitive salary, negotiable dependent on experience

28 days annual leave (rising to 33 days after 5 years)

Health cash plan

Generous employee discounts

Life assurance

Bespoke training programmes accessible to all

An engaging & supportive work environment


Please apply today for immediate consideration to   
 

 

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert