Contract Manager Cleaning

Overall Purpose

The Contract Manager at the The Company will fulfil the job role of the Cleaning Services Manager and be responsible for developing and managing the delivery of efficient and effective support service operations for The Company. In doing so the Contract Manager will ensure that:

• The Company's contractual responsibilities at The Company are well planned and executed to ensure Client satisfaction is maintained.
• Excellent account management develops the Client relationship and leads to contract retention.
• The Company's business objectives are achieved and profitability is maximised.

Experience

• Thorough competence in the delivery of 'soft' facilities management is required.
• Extensive experience in the 5 star Hotel industries, event industry or in a service related field is required.
• Proven ability to develop business through sound negotiation, change management, strategic decision making and 'out of the box' thinking.
• Experience in project management, especially adherence to tight timetables.
• Detailed experience of working in a multifaceted environment that requires excellent communication and the ability to multi-task especially in emergency situations.
• Proven ability to deliver quality customer service and ensure issues are effectively resolved in a timely manner.
• Excellent financial management skills, particularly the preparation and monitoring of detailed budgets and cash flow projections.
• Proven understanding of Heath & Safety legislation (HASAW) and best practice.
• In depth knowledge of housekeeping activities.
• Proven understanding of Windows based applications.
• Analytical and problem solving skills.

Characther

• Absolute ownership for actions of self and team.
• Smart, professional appearance; well spoken and confident.
• Must be a self-motivated individual with a can-do attitude who always under promises and over delivers.
• Proven leadership and excellent organisational skills.
• Customer service focus, both internal and external, with a strong attention to detail.
• Ability to work under pressure and within tight deadlines, with an energetic and level headed attitude.
• Excellent written and verbal communication skills.
• Able to work to meet Client / event demands and availability to work flexible hours including weekends, public holidays and evenings as required.