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Hotel Operations Manager - £40000 - £45000 Basic Salary plus Bonus

Our client, a highly-successful online hotel brand, are looking for a Hotel Operations Manager to manage their hotel partnerships.

You will be joining a one-of-a-kind environment, where technology and people work in perfect sync to deliver a world class guest experience.

Key Responsibilities:

  • Become a trusted partner of your hotels within your territory, developing close relationships with owners and staff
  • Take full ownership of the guest experience in each hotel
  • Ensure that hotels meet company standards through regular audits, investigations and training
  • Ensure that hotel information is displayed correctly on all online channels
  • Resolve guest queries and issues as they arise
  • Conduct regular reviews with hotel owners and staff, collaborating to further improve the customer experience
  • Develop a deep understanding of the technology and different products
  • Ensure that the brand's technology is deployed effectively in hotels
  • Understand local needs and issues, and communicate accurately to technology team.
  • Collaborate with the technology team to develop new products and features where necessary
  • Ensure that revenue opportunities are maximised for hotels
  • Ensure that the company is aware of key facts regarding room availability
  • Deliver 100% availability, ensuring repairs and maintenance are conducted immediately
  • Collaborate with revenue management team, providing input on pricing and availability

Required Skills:

  • Must have experience of operations / management within the hotel/hospitality sector or online hotel booking platform industry
  • Clear track record of success in operations and customer service
  • Experience of dealing with external Stakeholders
  • Educated to degree level, with a strong academic record
  • Experience in a high growth business, tech-enabled start-up advantageous, but not essential
  • Strongly inclined to do high quality and impactful work in a dynamic and unstructured environment
  • Background in hospitality is preferable, but not essential
  • Be able to demonstrate an ability to work autonomously and have a stable work history.

Benefits Package:

  • £40000 - £45000 Basic salary
  • Plus Yearly Bonus
  • Continuous development
  • Great opportunities for career progression
  • 4 weeks holiday plus Bank Holidays

If you are interested in working for a highly-rewarding and innovative company, please email me your CV, today.

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