Key Accounts Advisor - Logistics - progression

Are you looking to embark on an exciting career with a well-established Nationwide business? If so, read on.

Committed to delivering excellent service, our client provides their customers with a unique and high-quality logistics service. With exciting plans to further expand into the Dutch market, they are now looking for a Key Accounts advisor with excellent English language skills to join their team.

Fostering a supportive and people-oriented environment, our client offers excellent development and progression opportunities, making this the ideal role in which to enhance your future prospects.

As a Key Accounts advisor, you will provide a first-class service to our client’s Dutch speaking customers.

In this diverse role, you’ll respond to inbound queries, provide updates regarding deliveries & administration support, call customers to promote the benefits of our client’s solutions.

You’ll liaise all team members & customers to ensure their expectations have been achieved & more. Additionally, you’ll help with queries from UK-based customers when required.

Key Accounts duties will include:

• Respond to all in bound queries on all matters e.g. orders, enquiries, Proof of Deliveries (POD’s), complaints etc.
• Provide a first-class service to our Dutch customers.
• Communicate with all customers to keep them informed pro-actively about deliveries.
• Provide administrative support where required.
• Call customers to promote the benefits of Integrated supply chain services and

logistics solutions.

• Build and maintain strong, long-lasting customer relationships.
• Develop a trusted advisor relationship with key accounts and customer stakeholders.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Maintain and update customers’ records accurately and in accordance with data protection requirements.
• Liaise with all team members and customers to ensure expectations have been achieved and more.
• Assist with queries from UK-based customers when required.
• Communicate with drivers throughout the day ensuring they are meeting customer demands.
• Work efficiently as part of the team to achieve the departmental standards.
• Take responsibility for own personal development, in line with agreed annual performance objectives.
• Ensure the high level of Health, safety and welfare of all self and others through adherence to the Health and Safety statement and policy.
• Keep work area clean and tidy and clean as you go.
• Offer solutions and challenge suggestions enabling continuous improvement and be adaptable and flexible in your approach to work.
• Perform any other reasonable request.
• Systems - Road Runner TMS, Microsoft Office, Impulse.

Skills & Experience

• Fluent in English and confident speaker.
• Previous experience of working in a busy Transport/Distribution environment.
• Worked with Transport Management Systems.
• Positive attitude and great time-management skills.
• Enthusiastic and eager to learn.
• Educated to Graduate standard.
• Excellent written and verbal communication skills.
• Highly organised and able to work as part of a team to resolve problems.
• Previous customer service experience.
• Ability to work under pressure and remain calm.
• Ability to learn quickly to develop technical knowledge quickly.
• Focused on achievement of targets.
• Committed to the ethos of service excellence.
• Ability to deal effectively and patiently with others.
• Professional and trustworthy.
• Able to work to time sensitive deadlines and prioritise work.
• Computer Literate (good working knowledge of Word, Excel, Outlook and using various different IT systems).
• Able to pay strict attention to detail.
• Excellent customer service and account management skills.