site manager, contract manager, cleaning and security

We are a well respected and long established UK Commercial cleaning, security and FM business with Offices UK wide.

We Currently have a need for an experienced Site Manager based at our most prestigious national account who have a head office campus in Berkshire paying £28000 - £34,000 basic plus benefits.

This is a role in which broadly your time will be spend supporting your x6 supervisors who are responsible for the total team of 85 onsite cleaners who operate from 4am to 7.30pm. We provide soft services (cleaning, window cleaning, carpet cleaning, washroom services, security and pest control) as a FM solution and liaise closely with a partner for all hard services.

As the manager your typical hours will be 6am- 2pm but flexible as required by you and your role.

This is all about high standards and your ability to communicate well not just face to face but by email and telephone across the 4 sites on the campus so how you structure your emails, grammar, and interact with the client face to face is critical.

This is a very visible role and is often working closely with the National account manager for this contract and the senior management team of the client. To succeed we expect you will have previous experience in FM contract services or been a contracts manager in the cleaning industry.

KEY OBJECTIVE OF THE ROLE:

To manage a cleaning contract ensuring the delivery of a consistently high quality standard of service which meets the client specification and satisfaction, whilst meeting the business needs.

MAIN RESPONSIBILITIES:

Contract/Site Management

¨ Ensure the cleaning specification is implemented and adhered to.

¨ Regular client liaison: plan and implement a visitation programme to monitor standards and client satisfaction in all contracts, via the Quality Service Level Indicator procedure.

¨ To ensure all client queries and complaints are dealt with in a timely and effective manner.

¨ Ensure the line manager is kept fully advised of any operational difficulties, especially those, which would jeopardise the retention of the contract. Recommend, as appropriate, improvements, staffing numbers and rates that are in the best interest of the business.

¨ To ensure that the financial performance of the contract is being controlled to the budgeted requirements. This relates to :

(a) Staffing levels and pay rates

(b) Materials and equipment

(c) Payroll completion

(d) Plan manning, equipment and material levels for periodic work.

(e) Other costs such as vehicles etc.

¨ Maximise the level of business done within the contract by identifying additional opportunities for extension to the contract and/or additional cleaning work as well as janitorial sales.

¨ In the case of additional locations, to ensure the required standards and specifications are established as quickly as possible.

¨ To assist the sales team as and when required.

Materials and Equipment

¨ To ensure all health and safety procedures are followed with regards to materials and machinery.

¨ To ensure adequate supplies are on site

¨ To communicate with the line manager and engineer all machinery and equipment requirements.

¨

Staff Management

¨ To recruit, induct and train new staff.

¨ Monitor and review performance of staff, and effectively communicate the company’s required standards to staff.

¨ To ensure each employee receives an annual performance/ personal development appraisal.

¨ Communicate company information as and when required.

¨ To resolve any disciplinary/ grievance matters in line with company policy and procedure.

¨ To ensure the company’s health and safety policy and procedures are implemented and adhered to, including completion of Site Health and Safety Audits.

¨ To provide guidance, coaching and training to managers and supervisors.