Operations Manager -Food & Beverage-

OPERATIONS MANAGER - Food and Beverage

On behalf of our client, a passionate quality wine retailer offering a wide range of services, we are looking for a


On this role you will be expected to oversee the Operations of the Stores, you will report to the Managing Director.

Main Duties:

  • Understands the brand's service culture.
  • Ensures that all employees, team leaders and managers understand the brand's service culture.
  • Sets service expectations for all guests internally and externally.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Supervises and manages employees. Understands employee positions.
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Stock control and Duty Management.
  • Preparing and approving Rotas.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Conducts performance reviews in a timely manner.
  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
  • Responds quickly and proactively to employee's concerns.
  • Provides a learning atmosphere with a focus on continuous improvement.
  • Provides the leadership, vision and direction to bring together and prioritize the stores goals in a way that will be efficient and effective.


  • 3 Years minimum experience in Retail (Food & Beverage) - preferable
  • Good knowledge of Wines and Italian Products - (Desirable)
  • Leadership skills.
  • Passionate about quality Wines

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