Building Operations Manager

Have you got at least 4 years’ experience working in a venue or serviced building? Have you managed people before? Are you IOSH/NEBOSH Qualified? Have you dealt with aspects of the security, contract management, building management, health and safety? If yes then this opportunity could be the next move you are looking for.

Company:

We are one of the largest dedicated conference and exhibition spaces in the Capital. The venue offers world class facilities for high profile conferences, conventions, exhibitions and corporate events. With over 4,000 hotels in walking distance, this is the perfect location for you and your delegates to truly benefit from holding an event in London.

The Role:

You will be responsible for the effective delivery of Facilities Management at the venue for clients and their suppliers. You will take the lead in proactively providing and successfully delivering a welcoming, secure, clean, safe and comfortable environment for all users of our facilities. You will be responsible for supervising the TFM contract within the allocated budget and managing the utilities budget. You will apply best practice to improve efficiency by reducing operating costs while increasing productivity.

You will represent the venues ethos and ethics by ensuring all clients and their guests receive outstanding, award winning service.

Key Tasks:

• To successfully work across the business to support all aspects of Operational service delivery.
• To produce clear and concise project plans.
• To produce and manage annual operating budgets.
• To support the development of the five-year capital investment plan.
• To attend daily and weekly venue operations meetings to ensure all works are clearly communicated across the team.
• To provide key support for all building works projects.
• To complete a weekly audit of the building alongside the Hard Services Manager, to produce a list of fabric and M&E faults with agreed action plan.
• To complete a weekly cleaning audit with the soft services managers, to produce a follow up plan of agreed actions.
• To work in conjunction with the Operations Executive, Operational Managers and FM service partners’ provider in coordinating event set ups and scheduling of all teams and services required for event delivery.
• To manage all suppliers against contractual KPIs and SLAs relating to Facilities Management, H & S and Building Operations
• To ensure that the highest levels of service delivery and customer experience are provided and to constantly seek to improve service delivery standards.
• To manage all suppliers against contractual KPIs and SLAs relating to Facilities Management, H & S and Building Operations
• To ensure that the highest levels of service delivery and customer experience are provided and to constantly seek to improve service delivery standards.
• To manage all suppliers against contractual KPIs and SLAs relating to Facilities Management, H & S and Building Operations
• To ensure that the highest levels of service delivery and customer experience are provided and to constantly seek to improve service delivery standards.
• To produce an annual business unit plan in line with agreed key priorities
• To support the Operations Director and contribute as required in the Centre’s annual business planning process.
• To produce planned annual Capital expenditure requests with supporting robust business cases.

Essential Skills:

• Minimum two years of building Management experience
• Experience of events and venue management
• Excellent people management and client liaison skills
• Skill and aptitude to see the big picture, but with an eye for detail, to constantly challenge ways of working and to provide the highest level of service standards
• High attention to detail with excellent organisational skills with the ability to multi task
• Qualified First Aider
• IOSH Managing Health and Safety
• CDM4 events
• Consistent focus on operational detail
• Excellent oral and written communication skills
• Ability to provide innovative, creative and pragmatic solutions to problems
• Ability to manage challenge with a positive and “can-do” approach.
• Microsoft Project Management skills

Desirable Skills:

• Experience of event diary management system, e.g EBMS or similar
• NEBOSHH qualification
• Prince 2 Project Management skills

Why this is a great opportunity:

• Central London location with easy access from major London train stations
• Excellent company benefits
• Salary c.42
• Multi Award winning business