Operations Manager

Operations Manager – Competitive Salary (DOE) – Sutton-on-Trent, East Midlands

Marshalls is looking for a capable and experienced Operations Manager to effectively manage the provision and delivery of high quality, customer focused and profitable bus services, ensuring that the company’s business objectives, standards of customer service and operational quality are achieved. You will be involved daily in the performance and training of staff to ensure delivery of a reliable service to the highest standard.

The role demands management of the company’s resources. Ideally you should have previous experience of either managing or supervising staff, be an effective organiser and a flexible leader who can enthuse and inspire staff to deliver a great service. This is a chance to embark on a new challenge with a friendly family-based company.

The key responsibilities of an Operations Manager include, but are not limited to:

• Organising driving rotas, ensuring that every single rota is accounted for
• Providing on-call cover every third weekend, and driving cover where required
• Dealing with complaints, compliments, incidents and accidents in a professional and efficient manner
• Any other duties as reasonably required from you

This is a superb opportunity for someone with ambition to develop their skills and experience, motivate staff and further improve the quality of services to our customers.

Marshalls of Sutton on Trent Ltd is a family business established for over 25 years and with more than 40 years’ experience in passenger transport. Established in 1989, we are now recognised as one of the leading coach and bus operators in the East Midlands. We are also proud to have been accepted as a member of The Guild of British Coach Operators, meaning further assurances of quality and safety for all our customers.

Located on the Nottinghamshire and Lincolnshire border, next to the A1, we have excellent road links to all parts of the UK. We specialise in private hire, school trips, and day excursions within our local area, the UK and Europe. All of our vehicles are maintained to the highest standards by our qualified engineers on site, who hold the highest OCRS score with DVSA.

The key skills and qualities of an Operations Manager:

• Must have a PSV licence
• A proactive individual with strong leadership skills, and can perform a wide range of roles
• Fantastic organisational capacities, able to manage and prioritise multiple workstreams in a time-pressured and ever-changing environment
• Outstanding leadership qualities, able to manage and motivate fellow colleagues
• Excellent communication skills in oral and written English

If you are keen on joining this exciting, forward thinking company and taking the next step in your career, then please click the apply now button to find out more.