Contract Manager

Job Title: Contract Manager

Contract: Permanent - 40 hours

Salary: £34 k and £38 k, depending on experience (reviewed following successful completion of probationary period)

Location: Ipswich

Our Company:

"Family ethos and values are very much at the heart of our business. This is embodied in our core values which translate into providing a caring, responsive, innovative service to our patients and NHS Trust partners".

E-zec Medical Transport service is a family run company focused on delivering high quality, safe, effective ambulance transportation for patients to and from a healthcare setting. Founded in 1998 E-zec is the largest independent ambulance provider that operates solely and exclusively in the patient transport sector. E-zec currently employs more than 1100 staff and operate a fleet of 500 vehicles. E-Zec hold 12 NHS NEPTS contracts across the UK.

Role Summary

As Contract Manager you will be accountable for the overall operational and financial management of the patient transport contract. You will be responsible for maintaining a compliant service through adherence to the Commissioner’s requirements as per the current contract agreement.

Principal responsibilities:

Relationship Management

·Ensure there is effective liaison with Trust contacts / commissioners and service users to resolve any issues regarding the contract to provide pro-active management solutions, maintaining a positive working relationship at all times

• Complete, record and report customer satisfaction surveys for both patients and client. Monthly targets to be agreed locally.

People Management

·Recruit "best people" to provide the service, ensure all required shifts are covered by the best available resource at all times

·Ensure each permanent contract employee receives an annual PDR

• Ensure the contract is compliant and all people matters are dealt with in line with company policies, promptly and professionally
• Maintain current and evidenced training records for all staff

Operational management

·Continually monitor rota patterns to meet changing operational requirements of the client and minimise business costs, consulting with unions, reps and senior managers as appropriate

·Ensure all operational/ambulance equipment is maintained and functional to the required standard

• Accountable for contract fleet management. All contract fleet safety checks, servicing, MOTS are completed. All vehicle equipment is serviced in accordance to company policy or manufacturers recommendation

Quality & Compliance

·Accountable for all aspects of contract compliance including quality standards, Clinical Governance and Health & Safety

·Ensure the contract remains audit ready at all times. CQC, ISO, IIP, HSE

• Reporting, recording of all contract accidents / incidents, ensuring the contract is fully compliant with the company policies
• Accountable for contractual information governance and adherence with the Data Protection Act

Financial Management

·Accountable for KPI compliance, reporting of performance data and any relevant management information in accordance with agreed contractual time scales

• Achieving the contract’s budget targets. Maintaining financial control; optimising income whilst maintaining control of all expenditure
• Provision of monthly financial management information (FMI) within the agreed time frame to company finance department and senior management
• Identify authorisation levels for sub-contractor spend

To be successful in the recruitment process you will be able to demonstrate broad management experience in the areas outlined above.