Customer Operations Manager

Page Personnel are supporting a leading business in Leeds who are looking for a Customer Operations Manager to join their modern contact centre environment in the city centre

Client Details

Our client is a well known, established organisation who are going through a period of significant growth. They are now looking for a Customer Operations Manager to join their Leeds site

Description

Key Responsibilities Include ;

• Work closely with the Head of Contact Centre to create and role out the customer service strategy for the business
• Create, implement and drive performance within the contact centre against KPI's & SLA'S
• Provide regular training, development and 1-2-1's for Team Leaders, ensuring they are able to reach full potential
• Create a customer focused culture within the contact centre, ensuring each advisors is aware of how their actions can affect customers
• Responsibility for up to 50fte at any one time
• Ensure resources are managed to allow customers to interact across a channel of their choice including phone, e-mail and digital options
• Build strong working relationships with internal and external directors and other senior stakeholders on a daily basis

Profile

The Successful Candidate ;

• Strong managerial experience within a contact centre environment
• Excellent stakeholder management experience
• Ability to drive performance
• Strong communication skills
• Ability to positively influence and negotiate
• Resilient and pro-active attitude
• Customer focused approach to working

Job Offer

This is a fantastic opportunity to join a leading business in Leeds city centre as a Customer Operations Manager.

The role offers a salary of between £44,000 & £48,000 dependent on experience, along with an extensive benefits package. Working hours are between 9-5, Monday to Friday