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Operations Manager – Recruitment Sector   City of London Permanent £45,000 - £55,000 Benefits + Bonus A rapidly expanding recruitment firm is looking for a proactive, loyal and dynamic Operations Manager to join their successful team in the heart of the City. WHAT YOU’LL DO This is an incredibly varied, meaty and exciting role where you will be the Ambassador of the business, be the CEO’s eyes and ears and be the driving force of the firm. Typical duties include: The Role: Human Resources  - Managing a HR assistant - Performing annual appraisals and probation reviews - Holding investigatory meetings and issuing disciplinaries - Performing dismissals and exit interviews - Acting as a contact between staff and management to maintain employee morale - Devising salary banding structures - Drafting job offers and employment contracts - Collecting necessary documents from new starters for payroll and right to work - Performing induction process upon employment start - Recommend and implement new approaches, policies & procedures to improve efficiency Office & Supplier Management - Liaising with all suppliers, reviewing and keeping records of all supplier contacts - Issuing office access fob and updating the spreadsheet - Events and incentive organisation - Managing landline phones extensions and contacting support - Liaising with Building Managers - Researching and ordering new office equipment IT - Provide 1st line support and liaising with our external IT support function for other queries - Managing IT infrastructure, purchasing new equipment, managing IT warranties - New hire onboarding (equipment, IT set up, desk set up) - Capable of managing any faults that may occur - Storing and updating IT logins - Exposure to CRM implementation and/or migration - Review and implement CRM optimisation strategies  Finance - Delivering budget reports to the board - 2019/2020 budget drafting - Actively seeking cost-cutting initiatives - Management of and reporting on Operations P&L  Compliance - Line management of the Compliance team leader and function (team of 4) - Oversee the day to day queries from the compliance team. - Ensure delivery on contractor compliance - Ensure policies and processes are kept up to date and in line with current legislation  Marketing - Manage the marketing function for the business including a marketing assistant - Managing all social media (LinkedIn, website, Twitter etc) - Creating and implementing marketing strategies - Managing job boards including the advertising budget Internal Recruitment - Manage the Internal Recruiter - Meeting with Managers to forecast recruitment plans for the financial year - Ability to oversee and step assist the Internal recruiter in all aspects of their job e.g. Drafting job descriptions, Proactive headhunting - Performing pre-screening processes including telephone and face-to-face interviews - Maintaining the candidate database - Organise and co-ordinate the recruitment and selection of new staff including arranging interviews and holding inductions Management - Must have experience managing a team of 3 or more personnel - Attend and contribute in all senior management meetings - Project management experience - Liaise with the Sales Director managing consultants’ performance and assist in implementing KPI’s - Supporting the implementation of sales strategy to increase consultant performance  Required Skills - A strong background in Human Resources - Must have experience of direct line management - Must have experience in the recruitment sector - Must be warm, polished, proactive and efficient  - Proven experience of implementing clear infrastructure  - Good knowledge on employment law and best practice Additional information: Extensive fabulous benefits Hours: 9am – 6pm 26 days holiday Discretionary bonus Room for progression (exciting, expanding firm) Stunning offices & family feel and friendly environment

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