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Regional Operations & Transport Manager

Location: London and the South East- 38 Branches

Salary: £60-65k + Car and package

To oversee and maintain a quality and efficient Transport, Warehouse and Postcode delivery process across the London & South-East Region, which meets or exceeds all Service Level Agreements. The service will enhance my Client's Customer experience and deliver a constantly high-level support to Branches whilst ensuring financial target integrity.

Supporting the Regional Teams by developing and maintaining the standards required to provide the regional service offering to customers, Branch compliance with the brand processes and the vehicle fleet and licences to include O licence requirements and FORs accreditation.

To provide support to the Branch Network by resolving issues using specialist knowledge of company procedures and policies, implementing best practice, ensuring similar issues are not repeated

*Provides support to the Transport team to monitor performance, drive improvement and resolve queries and issues as they arise.

*Drive site policy and procedure to motivate, lead and develop staff to achieve objectives and comply with company policies and procedures, addressing any shortfalls in performance, whilst continually striving for continuous improvement.

*Systematically reconciles conflicting pressures into consistent and intelligent business decisions affecting both own their own job and the overall pressures on the team. Allocates tasks and workload efficiently across the team to obtain the best overall outcome. Deals with crisis calmly and efficiently.

*Ensures all legal, budgetary, and operational compliance targets are met and adhered to in relation to the transport functions controlled within the Logistics Region

*Deliver customer expectation with the service level agreements and to continuously improve customer service levels through accurate monitoring and process changes within a cost-efficient and traceable framework.

*Promote Health and Safety standards within the Logistics Region, ensure compliance to the brand's Health and Safety Policy, to seek out and implement methods to further improve performance.

*Monitor and review performance against Key Performance Indicators, taking prompt and appropriate action to correct any shortfalls in performance and driving year on year improvements these will include improving MPG, reduction in vehicle damage and improved driver productivity inclusive of scheduled worked and driver performance.

Candidate requirements:

Excellent and demonstrable understanding of the following:

-FORS accreditation
- Operator's licence
-Routing and scheduling
-POD solutions
-Vehicle tracking
-A management CPC is essential.
- Knowledge of Warehouse Management System (WMS) functions
-Experience within a logistics business, large courier, Freight, Waste Management, Electrical, or Packaging business would be beneficial

Mandeville is acting as an Employment Agency in relation to this vacancy.

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