Customer Operations Team Manager
- Employer
- Pertemps Reading Commercial DDT
- Location
- Swindon, Wiltshire
- Salary
- 27000 - 31000
- Closing date
- 21 Apr 2019
View more
- Specialist Area
- Operations
- Sector
- Accountancy, Advertising & Creative, Automotive, Aviation, Banking, Finance and Insurance, Charities & Not For Profit, Construction, Consultancy, Customer Service, Defence, Distribution, Education, Electronics, Energy & Utilities, Engineering, Event Management, FMCG, Food Services, Healthcare, Housing, Human Resources, Information Technology, Internet, Insurance, Legal, Leisure, Management & Executive, Manufacturing, Marketing, Media, Military, Oil & Gas, Pharmaceutical, Private sector, Production & Operations, Professional Services, Public Relations, Public Sector, Recruitment, Retail, Sales, Scientific, Secretarial & Administration, Social Services, Telecommunications, Training, Transport & Distribution, Travel & Hospitality, Utilities
- Contract Type
- Permanent
- Hours
- Full Time
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Pertemps Managed Solutions are currently recruiting on behalf of a utilities company based in Swindon Who are looking to recruit a Customer Operations Team Manager
The Role:
• In this role you will lead, develop and manage a team of Customer Service Advisors within our busy service centre.
• You will be responsible for individual development of your team through coaching, motivating and by driving performance through key metrics.
• People/Performance management: You will set high standards and carry out quality monitoring to ensure we are getting it right first time. Through regular 1-2-1s and coaching sessions you will lead an improvement in your team's performance and thus the service and experience of our customers.
• Customer centricity: You will share and weave your contagious passion into everything so our customers are truly at the heart of what we do. You will also lead by example when the need arises and manage escalated and sensitive customer complaints.
• Motivation: It can be a tough environment and you will need to keep your team motivated to meet targets and to be passionate about what we do and how we get it right for our customers.
• You will need to communicate and share a range of messages.
• Lead change: As we evolve our service recovery approach and continuously improve what we do, you will be lead and embed these changes so they become reality.
The Candidate:
• First and foremost we need people that are passionate about customers as they are the number one priority, so if you share this passion we want to hear from you! You will have strong leadership skills, preferably with experience of managing a team within a customer focused environment.
• You will be able to coach and performance manage your team to get the best for our customers.
• As a strong communicator, you will inspire and motivate your team.
• You will have a high level of resilience and be tenacious, ready for your next challenge. You will be open to and enjoy change, and lead your team in a changing environment.
• You will be working 36 hours per week between the hours of 8am and 8pm Monday - Friday. You will also be required to work 1 in 3 Saturdays; for this you will be given time off in the week.
For more information please apply and a recruitment consultant will be in touch to answer any queries you may have.
The Role:
• In this role you will lead, develop and manage a team of Customer Service Advisors within our busy service centre.
• You will be responsible for individual development of your team through coaching, motivating and by driving performance through key metrics.
• People/Performance management: You will set high standards and carry out quality monitoring to ensure we are getting it right first time. Through regular 1-2-1s and coaching sessions you will lead an improvement in your team's performance and thus the service and experience of our customers.
• Customer centricity: You will share and weave your contagious passion into everything so our customers are truly at the heart of what we do. You will also lead by example when the need arises and manage escalated and sensitive customer complaints.
• Motivation: It can be a tough environment and you will need to keep your team motivated to meet targets and to be passionate about what we do and how we get it right for our customers.
• You will need to communicate and share a range of messages.
• Lead change: As we evolve our service recovery approach and continuously improve what we do, you will be lead and embed these changes so they become reality.
The Candidate:
• First and foremost we need people that are passionate about customers as they are the number one priority, so if you share this passion we want to hear from you! You will have strong leadership skills, preferably with experience of managing a team within a customer focused environment.
• You will be able to coach and performance manage your team to get the best for our customers.
• As a strong communicator, you will inspire and motivate your team.
• You will have a high level of resilience and be tenacious, ready for your next challenge. You will be open to and enjoy change, and lead your team in a changing environment.
• You will be working 36 hours per week between the hours of 8am and 8pm Monday - Friday. You will also be required to work 1 in 3 Saturdays; for this you will be given time off in the week.
For more information please apply and a recruitment consultant will be in touch to answer any queries you may have.
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