Operations Manager - Global Business Information

Global Business Information
Operations Manager (Metals and Mining)
£35,000-40,000 per annum
City of London
Permanent

About the Role
Our client is looking for an Operations Manager in their product team to support the sale of our products to clients.

This will include management of all third-party data products including feeds from global exchanges including the LME, CME, SHFE and ICE. This data is then distributed to our clients through various data products.

The successful candidate will ideally have some experience in managing operations for data businesses and will oversee the sales ops functions for all our third-party data products. This will include becoming proficient on all our systems and fulfilling their principle responsibilities below:

Principle Responsibilities:
•Maintenance of fulfilment, CRM and MyDesk systems ensuring that customers are provisioned with the correct data access, or removed in instances of non-payment/renewal, and all relevant systems are updated
•Serve as a central point of liaison between sales and the tech team who will set up any bespoke feeds sold to clients
•Be the day-to-day operational contact internally and with the exchanges for any changes in product/data set up and customer access
•Sign off all new or renewal sales to confirm that the data served to the customer has been reconciled to the customer contract / invoice and that in turn is reconciled against the exchange fee payable for the transaction - document the process and ensure we have a robust process in place to eradicate any reporting or invoicing errors
•Manage invoicing and payments between us and exchanges for data usage and be proficient on the systems being used for this purpose (Sage)
•Liaise closely and manage the relationship with the data teams at all the exchanges in order to understand changes to T&Cs and rules around data distribution to ensure compliance at all times
•Manage the external exchange audit process and as stipulated by our commercial agreement with the exchanges - prepare accordingly by managing internal audits to take place between external audits
•Administer the collation of data from honesty statement making the required changes to systems and billing/invoicing as a result and liaising with sales
•Manage and report on internal users of exchange data
•Flag up high risk feeds and work with sales to streamline and mitigate risk where this exists
•Police usage of feeds through identifying misuse through IP analysis
•Work with the product and technology teams to automate the process into our CRM and through User Interface development within our new dashboard platform being developed

Person - Key Skills, Qualifications & Experience:
Measures of success
•Accuracy of client service provision and client invoicing
•Timeliness of internal and external reporting
•Compliance with terms of exchange commercial agreements

Please send your CV for immediate consideration.