Export Agent

Freightserve recruitment are looking for an Export Agent for a major Freight / Courier company. The company are based in the Gatwick area.

Purpose: To assist with the day to day operation of the Customer Services Department. You will be working as part of a team dealing with customer requests and enquiries. Ensuring the highest level of service is experienced at all times.

You will also be involved in communicating with Airlines on a regular basis.

Main accountabilities include:-

 Handling Customer queries for Export Consignments via e-mail and telephone

 Checking with Airlines and partners that shipments have departed as planned.

 Completing various reports e.g. web bookings fail to show or require to be re-booked

 Process bookings that have been received via our web portal

 Ensure Airlines are notified of any changes to original bookings around weight and dimensions

 Call Answering - Ensuring the telephones are answered in a timely and professional manner

 Emails - ensure any email communication is answered as quickly and politely as possible.

 To assist other Customer Service Agents and Management as and when required

Key Skills, Qualifications and Experience:-

 Excellent customer services skills ideally within an Export environment.

 Excellent time management skills to ensure workloads are completed on a daily basis

 Excellent Communication skills both written & verbal

 Good telephone manner with previous experience of high call volumes

 Good Operational & product knowledge desirable

 Ability to work on own initiative and function within a team

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry. Call now to avoid disappointment!!!