Operations Manager

The Warehouse Operations Manager will take operational leadership responsibility for managing a safe and efficient operation to help achieve operational standards and the customer(s)

Client Details

My Client is in the Logistics Distribution and Supply Chain Sector and is a global brand. This particular site is a Regional and National Distribution centre for one contract with a large team.

Description

The Operations Manager based in Swindon will be responsible for..

Health and Safety

• Analyse and understand health and safety related risks for our associates, take action to reduce or eliminate these risks according to a prioritised plan
• Take responsibility for managing and running a safe operation and driving a Safety First Culture with all individuals in the operation by applying and improving the Safety Standards
• Driving continuous improvement quarter-on-quarter based on removing barriers to improved performance for the department where necessary

KPI's

• Drive KPI's through the managment team down to operatives

Resource Planning

• Update Monthly Resource Planning, based on volume and volume profile forecast (info from customer) and align actions needed with site manager if necessary (hiring, temporary labour, labour share, etc.)

• Review Monthly Resource Planning comparing real vs. forecast of volumes, volume profile and resources assigned

Performance Tracking

• Have clear understanding of Performance Tracking Tool (data system) applicable to your role, ensuring performance is tracked properly and numbers are accurate
• Track site overall turnover rate and per Second Line Leadership, understanding differences between shifts and leadership teams
• Track % of overtime at site level and identify opportunities for improvement

Performance Reviews

• Monitor overall status of % of employees who received formal performance reviews - via the Dashboard
• Participate in Performance Management Meetings with the general / site manager, discussing the shift's needs and priorities, ensuring that relevant action is taken by your team and/or support areas
• Demonstrate an active leadership style, taking full responsibility for driving an engagement culture in the operation
• Leverage HR processes and tools to encourage and support the growth and development of individuals

Continuous Improvement

• Review the priorities for implementation with Second Line Leadership, guiding the team to improvement actions that add value to customer / business, and ensure actions are implemented
• Track % VSM Action Plan Completed vs. Expected, understanding the gap and supporting where necessary

Customer Engagement

• Support Business Development / Account Management on contractual and commercial issues and customer renewal planning.
• Ensure the Customer Satisfaction Survey for the site takes place as scheduled. Define, agree and implement relevant actions to close gaps that have been identified.
• Act as the first point of contact for the customer relating to site operation matters and build a good relationship to develop trust and ensure strong engagement.

Profile

The successful candidate have Operations experience managing a team Capability of deploying strategic plans for the operation Customer facing experience, is an advantage Financial acumen, budget management

Job Offer

The successful Operations Manager in Swindon will receive...

• A salary of up to £40,000 depending on experience
• 7.5% Bonus
• % - 9% or 4% and 12% pension
• Life Assurance
• Private health care
• 25 day + Bank Holidays