Sales Operations Manager

POSITION SUMMARY
Responsible for driving accurate and timely contract negotiations while providing a high level of customer support and partnering with the company's internal stakeholders related to our existing customers.

POSITION SPECIFICATIONS
* Prior experience knowledge working with compliance and legal contracts and policies
* Knowledge of global payroll provider environments desired but not essential
* Great attention to detail
* Ability to drive customer communication and build key relationships with internal and external stakeholders
* Contract negotiation
* Ability to prioritise multiple workstreams
* Self-motivated and able to work as an individual contributor and as a part of a team
* Process driven
* Problem solving
* Process Improvement ideology

Essential Duties and Responsibilities
* Primary responsibility for managing content and processes related to the Statement of Work and commercial Order Form documents
* Responsible for driving customer commercial negotiations for customer contract renewals assuring timely contract closures
* Responsible for management of one Sales Operations Specialist, including performance and development management
* Calculation and preparation of customer global contract annual price reviews, including customer negotiations, approvals and communications prior to release
* Responsible for review and approval of customer contract amendments and addendums
* Calculation of customer service level credits for application within the company's service level agreements
* Contract Signature Management - Streamlining of commercial documentation for audit and swift internal and customer signatures through the company dedicated document signature software application (DocuSign) Provide administration support on DocuSign processes
* Provide support to the Head of Sales operations to ensure company and team initiatives and objectives are met.
* Manage adhoc queries from internal and external customers