Supply Chain Customer Service Representative - Dutch Speaking
- Employer
- Barclay Meade
- Location
- Chertsey, Surrey
- Salary
- 23000 - 27000
- Closing date
- 1 Apr 2019
View more
- Specialist Area
- Supply Chain
- Sector
- Accountancy, Advertising & Creative, Automotive, Aviation, Banking, Finance and Insurance, Charities & Not For Profit, Construction, Consultancy, Customer Service, Defence, Distribution, Education, Electronics, Energy & Utilities, Engineering, Event Management, FMCG, Food Services, Healthcare, Housing, Human Resources, Information Technology, Internet, Insurance, Legal, Leisure, Management & Executive, Manufacturing, Marketing, Media, Military, Oil & Gas, Pharmaceutical, Private sector, Production & Operations, Professional Services, Public Relations, Public Sector, Recruitment, Retail, Sales, Scientific, Secretarial & Administration, Social Services, Telecommunications, Training, Transport & Distribution, Travel & Hospitality, Utilities
- Contract Type
- Permanent
- Hours
- Full Time
Our client have an exciting opportunity for a dedicated and conscientious Dutch speaking Customer Service Representative to join the highly motivated Sales Team based in Chertsey.
Purpose of the Role:
To serve as a courteous, professional, efficient and reliable first point of contact for customers.
To answer product and service questions and process orders, complaints, returns and credits.
To work closely with Key Account Managers in striving to create and maximise business opportunities.
To understand the customer's requirements and expectations, achieving excellent customer satisfaction at all times.
Main Responsibilities for the position of Supply Chain Customer Services / Sales Representative :
- Maintenance of customer accounts
- Resolution of product or service complaints, investigating the cause and offering the best solution to solve the problem, following up to ensure full resolution within agreed SLAs
- Management of incoming calls and emails
- Identification of customers' needs to ensure complete satisfaction
- Building and maintaining strong relationships with customers through open communication
- Supporting Key Account Managers in meeting personal and team sales targets
- Processing of orders, complaints, returns and credits
Experience or Skills required for the position of Supply Chain Customer Services / Sales Representative -
The ideal candidate will have a proven track record in a Customer Care or Inside Sales role, and must speak Dutch to native level, with French an additional advantage.
- Proven Customer Service experience
- Fluent (CEFR C2) Dutch
- French an advantage
- Excellent communication skills, both spoken and written
- Friendly and professional telephone manner
- Familiar with CRM systems and practices
- Ability to adapt to different characters and personalities
- Ability to multi-task, prioritise and manage time effectively
- Proficient in Microsoft suite (Word, Excel, Outlook)
If you hold the above experience within Customer Service / Sales and are interested in this opportunity, please apply below.
Barclay Meade acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.
Gattaca Plc provides support services to Barclay Meade and may assist with processing your application.
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