Operations Coordinator Sea freight

Operations Coordinator Sea freight

Assist the Team Leader in the execution of their duties in support of the Head of Air and
·
· Ocean’s vision of the company to become more competitive and profitable

· Understand and execute the departments vision of good business development in order to successfully deliver sea freight operations for the client Account

· Complete all Import, Export and Cross Trade activities correctly and on time ensuring the Customs Export declaration forms are completed correctly

· Immediately report any amendments to the customs declaration forms to line manager

· Ensure all operational activities are completed on time

· Update the operational PO Management System

· Maintain and utilise the operational system at all times

· Complete any ad-hoc and spot checks on customer entries and submit reports to line manager weekly

· Ensure all duties/VAT is charged correctly upon invoicing and collect any monies due in line with SOPs

· Follow the clients SOP in relation to the Client Account

· Maintain regular communication with sales teams reporting new sales leads and handover of shipments

· Create new and maintain current SOPs for the department

· Communicate quotations to the line manager/sales team within two hours of receipt and ensure all quotations are recorded on the system in one format

· Maintain excellent customer and inter-departmental relationships at all times giving regular feedback to line manager

· Follow up late customer payments in conjunction with credit control

· Communicate quotations to the line manager/sales team within two hours of receipt and ensure all quotations are recorded on the system in one format

· Implement and improve new efficiencies in customer workflow in conjunction with line manager

· Ensure all reports are generated by given deadlines and handed to line manager

· Before release, ensure all goods under our companies. Deferment account are approved for delivery via accounts and/or line manager
· Accurately Complete all invoicing for imports, exports and clients within 48 hours of activity

· Ensure insurances are charged correctly and any insurance claims are handed to line manager without delay