Service Demand Planner
- Employer
- Interaction Recruitment
- Location
- Exeter, Devon
- Salary
- 19000 - 21000
- Closing date
- 22 Mar 2019
View more
- Specialist Area
- Demand Planner
- Sector
- Accountancy, Advertising & Creative, Automotive, Aviation, Banking, Finance and Insurance, Charities & Not For Profit, Construction, Consultancy, Customer Service, Defence, Distribution, Education, Electronics, Energy & Utilities, Engineering, Event Management, FMCG, Food Services, Healthcare, Housing, Human Resources, Information Technology, Internet, Insurance, Legal, Leisure, Management & Executive, Manufacturing, Marketing, Media, Military, Oil & Gas, Pharmaceutical, Private sector, Production & Operations, Professional Services, Public Relations, Public Sector, Recruitment, Retail, Sales, Scientific, Secretarial & Administration, Social Services, Telecommunications, Training, Transport & Distribution, Travel & Hospitality, Utilities
- Contract Type
- Permanent
- Hours
- Full Time
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Service Demand Planner
Interaction are currently seeking a Service Demand Planner for one of our clients based in Exeter for a permanent role.
hours are 37.5 hours per week. 9.00am - 5.30pm Monday - Friday.
This role involves assisting approximately 20 -30 Project Managers to complete their installs by communicating closely with other departments and ensuring products are shipped as required.
Main responsibilities:
- To support Field Engineers by organising and scheduling timely and accurate Service deliveries to the field through management of stock, ordering and dispatching/debriefing parts
- To be the primary point of contact for all Engineer issues for their designated region including management of returns for repair and stock
- To manage expectations and provide timely feedback; utilizing an analytical and exploratory approach to meet Engineer requirements
- To ensure that all agreed service levels are achieved and maintained with no interruption to any essential projects or jobs, pro-actively seeking solutions
We are seeking someone who possess a number of the following attributes and experience:
- Experienced Customer Services background, operating in line with best practice
- Possess a can do attitude
- Experienced in resolving customer issues in an efficient and polite manner
- Project planning experience
- Team player with a flexible and adaptive attitude to work hours to meet the needs of the business
- Highly numerate and literate.
- Excellent IT skills inc SAP & excel
- People focused
- Team player and highly motivated
- Project Management
If you feel this could be the job for you then please apply online or email
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