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You wouldn’t expect to find an Italian palace in Dorset, let alone one with a world-beating art collection that most galleries would die for, Japanese garden, ancient Egyptian obelisk, play areas, running routes, cycle rides, even a learn-to-grow-your-own-food garden. There’s much that’s unexpected about Kingston Lacy which is entirely its point. But as well as being a fascinating place to visit and re-visit, it’s an immense opportunity. We believe that Kingston Lacy could be one of our biggest success stories. But belief alone won’t make it happen. You will. There are a number of major projects happening across the Kingston Lacy estate which will be a major focus for the General Manager. This is why we have this exceptional opportunity for an Operational Manager to work closely with the GM to lead the day to day operation of the property, including leading the Commercial and Visitor Experience teams across the site. We need you to bring your experience from the varied life of a visitor focused operation which will be invaluable in the next phase of Kingston Lacy’s development.

What you'll be doing

As the Operations Manager for Kingston Lacy, you’ll be accountable for the day-to-day operational performance of our commercial operations and visitor experience. As the line manager for our commercial teams, you will use your commercial acumen to inspire them to develop and maximise their potential, looking for new opportunities to improve ways of working and our offer. And as the line manager for our VE teams, you will work with them to ensure exceptional standards of customer service, visitor enjoyment, and interpretation are delivered across the property so our visitors keep coming back for more.

Please note: This post will involve regular weekend, bank holiday working and has duty management responsibilities.

Please find attached the full Operations Manager role profile for more information.

Who we're looking for

This job is about providing a service. To be fantastic in this role, you’ll need to: have the following;

  • A thorough understanding of a visitor business and what it takes to be commercially successful
  • Excellent understanding of customer service standards and how to inspire teams to deliver these consistently
  • Knowledge of management of staff and resources
  • Good knowledge of Health and Safety requirements
  • Experience in day-to-day operational management
  • A successful record of managing a customer-facing team including performance management, team building and coaching
  • Demonstrable experience of innovative supporter engagement and high levels of customer care
  • Experience of managing budgets circa £100k excluding wages
  • Experience of working with and / or leading commercial, visitor facing teams and volunteers
  • Being a great communicator who can work collaboratively

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