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Job title: Operations Manager

Location: Coventry

Salary: £40,000 to £46,000pa

Our client is a successful logistics company based in Coventry. They are global leaders in their field and specialise in fast and efficient logistics solutions across a wide range of industries. Due to continued expansion, they are now looking to acquire the services of an experienced Operations Manager to work in their team. This is a newly created role which can offer genuine variety and significant future possibilities. This is an award-winning business that has experienced substantial growth to date, which is set to continue.

Main responsibilities:

  • Contribute to the evaluation and development of operational strategy and performance measures.
  • Accountable for daily operational productivity, profitability, procurement and planning and delivering service excellence.
  • Ensure the teams are effectively resourced and that staff rotas and staff absences are managed to ensure customer requirements are met.
  • Direct involvement in the recruitment, selection induction and ongoing skills development for all direct reports, ensuring that the company attracts and retains the best talent.
  • Personal responsibility to understand and comply with all company ISO and AEO requirements and policies.
  • Liaise with team leaders to understand all necessary aspects and needs of the operational team and to ensure they are fully informed of operational objectives, purposes and achievements.
  • Ensure activities meet and integrate with organisational requirements for quality management, legal stipulations, environmental policies and general duty of care.
  • Maintain and develop working relationships with other offices within the group, clients, suppliers and official bodies.
  • Manage and develop direct reporting staff ensuring staff performance reviews are carried out, supporting team leaders in the induction and effective integration of new team members.
  • Liaise with supplier management team to assist with carrier compliance and the introduction of new and relevant carriers.

Key Skills & Experience:

  • Proven operational management experience is essential, ideally within a transport/logistics environment.
  • Experience within a 3PL environment is highly advantageous.
  • People motivator with a passion for continuous improvement.
  • Ability to work to tight deadlines and able to prioritise / delegate tasks.
  • Strong communicator and able to engage people at all levels of the business.
  • Passion for service-excellence and customer-service focussed.
  • Confident with the use of Microsoft packages.
  • Systematic approach.

Additional Information:

The working hours are 09:00 - 18:00 however, flexibility will be required and you will also have on-call responsibilities. The company offers several benefits such as private medical insurance, access to Perkbox, death in service of 3 times basic salary, bonus scheme and 33 days holiday (inc. bank holidays).

If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability/notice period. You can also call Hannah Foster on for a discreet and confidential discussion about the role.

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