Client Experience Account Manager - Logistics /Distribution - Annesley, Nottinghamshire

Client Experience Account Manager - Logistics /Distribution - Annesley, Nottinghamshire

Salary up to £25K Base depending on Experience

Hours of work 07:00 - 15:30 or 08:30 - 17:00 with Saturday morning rota (1 in 3) working remotely

Job Summary:

Our Client is the leading provider of personalised logistics Solutions, designing and implementing bespoke solutions for their Customers. An organisation that absolutely put their clients first.

To provide an exceptional experience via all communication channels as the first point of contact to our clients and suppliers where 'going the extra mile and more’ is part of the daily activity. To take ownership of all client enquiries both new and follow up with a focus on providing first call resolution or help whilst positively managing expectations.

Assuming end to end responsibility for developing long term partnerships and growing the profitability of your own client portfolio. Through enduring relationships be seen to add value to our clients business by understanding their needs and requirements and suggesting service solutions that grow our own bottom line revenue and maximise profit margins.

• Take responsibility for resolution of client queries and/or complaints - ensuring first call resolution wherever possible. Escalate where necessary but retain responsibility for ensuring follow up andcompletion
• Supporting the Client Experience Director by undertaking face to face client liaison asrequired
• Working closely with suppliers to ensure service levels are as agreed and our client expectations are met
• Ensuring all administrative tasks, such as quotations, orders, new bookings, tracking etc. regarding your own client portfolio are carried out in an accurate, timely and effectivemanner
• Proactively update clients of any issues/ delays and providesolutions
• Working on a Saturday morning Rota system, provide proactive support toclients

• Provide timely reports to specified clients and deal with any exceptions as theyoccur
• Review supplier cost reports and ensure any queries are raised to the supplierimmediately
• Ensuring administrative and support functions are carried out in an accurate, timely and efficient manner
• Identify improvements in internal processes to ensure they remain effective, efficient and scalable.

• Must have worked in a fast-paced logistics organisation
• Highly developed Organisational and prioritisation skills
• Customer service background with lots of proactive engagement with clients
• Continuous improvement mindset - questioning, curious, make recommendations for improvement and change

Apply Vicky