Head of Business Process Outsourcing - London

1st Executive
England, London
£70000 - £90000 per annum + excellent benefits
08 Feb 2019
25 Mar 2019
Jack Williams
Specialist Area
Contract Type
Full Time

Our client, a market leading, global, Financial Services organisation, and recognised market-leader are looking to recruit a Senior Procurement & Supplier Management professional. This is a fantastic opportunity for you to take primary responsibility for managing the contractual agreement with a newly appointed global outsource (BPO) partner!


  • You will manage the contractual obligations of the newly mobilised global BPO agreement, with a footprint spanning more than 40 countries.
  • You will a team of direct reports in support of your objectives.
  • You will ensure the performance of the BPO provider, in line with defined Service Level Agreements (SLAs).
  • You will ensure that contract is executed in accordance with our clients risk, governance and compliance policy and procedures
  • You will lead all formal governance reviews of contractual performance, both on a monthly and quarterly basis (supporting key Procurement and Operational stakeholders)
  • You will play a key role supporting in-life contract changes, driving an agenda of ongoing performance improvements, whilst ensuring contractual performance in line with contractual P&L targets


  • Demonstrable Commercial Contract and Supplier Management experience for large, complex Outsourcing arrangements (ideally BPO)
  • 'Blue-Chip' career profile, with evidence of working in a complex, international, matrix organisation
  • Demonstrable experience of leading high performing teams
  • Excellent communicator, with gravitas to engage and influence 'CXO' level stakeholders
  • Excellent academic profile; ideally Degree qualified

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