Head of Customer Service & Administration - Logistics
- Employer
- Indigo Search Limited
- Location
- Bromsgrove, Worcestershire
- Salary
- 40000 - 50000
- Closing date
- 8 Mar 2019
View more
- Specialist Area
- Logistics
- Sector
- Accountancy, Advertising & Creative, Automotive, Aviation, Banking, Finance and Insurance, Charities & Not For Profit, Construction, Consultancy, Customer Service, Defence, Distribution, Education, Electronics, Energy & Utilities, Engineering, Event Management, FMCG, Food Services, Healthcare, Housing, Human Resources, Information Technology, Internet, Insurance, Legal, Leisure, Management & Executive, Manufacturing, Marketing, Media, Military, Oil & Gas, Pharmaceutical, Private sector, Production & Operations, Professional Services, Public Relations, Public Sector, Recruitment, Retail, Sales, Scientific, Secretarial & Administration, Social Services, Telecommunications, Training, Transport & Distribution, Travel & Hospitality, Utilities
- Contract Type
- Permanent
- Hours
- Full Time
Reporting into the Operations Director , this role would suit a Contract Manager, Customer Services Manager or Administration Manager or Stock Manager with shared-user 3PL experience. PLEASE NOTE THAT ONLY CANDIDATES WITH A LOGISTICS BACKGROUND AND 3PL SHARED-USER/MULTI-CLIENT EXPOSURE WILL BE CONSIDERED.
THE ROLE:
- Management of a team of 8 people directly across the Customer Services & Administration teams.
- Management of relationships with extremely demanding and high-profile blue-chip businesses (predominantly Major Multiples).
- Management of Shared-User client portfolio across sectors such as FMCG, eCommerce & Retail.
- Mixture of open-book & closed-book clients.
- Engagement, Coaching and Mentoring of your team.
- Project Planning.
- Strong attention to detail.
- Demonstrable experience of CI within a Logistics setting.
- Peak & Project Planning & Execution.
THE PERSON:
- Contract Manager, Customer Services Manager or Administration Managerwith shared-user 3PL experience - THIS IS ESSENTIAL.
- Overall management responsibility for at least 5 heads or more within a Contract Management, Customer Services Management, Administration Management setting.
- Demonstrable Change Management experience - particularly with Culture and Processes.
- 3PL experience is extremely desirable.
- Closed-book experience is preferable.
- Front-foot & hands-on leadership style.
- Customer focused mentality.
- Able to liaise from shop-floor to Board level.
- Keen to leave a lasting impact and legacy on the wider business.
- The ability and ambition to progress your career with a company that rewards success.
ABOUT US:
Based in Sheffield, we recruit for management, director & executive roles across the UK.
We have recently launched our website - www.indigosearch.co.uk. Please view the website and let us know what you think!
One of the most common complaints we hear about recruiters is 'lack of communication' - we want to be different and try to treat people like human beings (with dignity & respect).
As a result we promise to respond to all applicants within 48 hours maximum.
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